Skip to main content

✅ ID.me Verification Help

If you can log into illuno but can’t complete your ID.me verification task in your dashboard, this guide will help you get unstuck.

Briggs Peus avatar
Written by Briggs Peus
Updated this week

Most verification issues happen when an officer accidentally creates more than one ID.me account—don’t worry, this is easy to fix.
​

✅ Step 1: Go to illuno

Visit app.illuno.com and log in.

👤 Step 2: Complete Your “Verify Officer Status” Task

In your dashboard:

  1. Click Verify Officer Status

  2. Follow the prompts to verify your law-enforcement status through ID.me

  3. Once complete, you’ll be returned to illuno and your account will automatically update to Approved

If everything works normally, you’re all set.

❌ 🛠 Step 3: If You Can Log In but Still Can’t Complete the Task

This usually means you have multiple ID.me accounts.

To fix it:

  1. Go to ID.me Support

  2. Submit a ticket with this message:

“I believe I have multiple ID.me accounts and need them merged or deleted.”

  1. ID.me will merge or remove the extra accounts

  2. After they resolve it, return to your illuno dashboard and complete your verification task

📌 Pro Tips

  • You can only have one ID.me account

  • Complete all setup tasks in your illuno dashboard to get fully approved

  • We’ll notify you as soon as your account is verified and jobs are available in your area

❓ Need Help?

Did this answer your question?